Hardware Support

We understand how critical it is to maintain your IT infrastructure and minimize multiple vendors. Netra One Technology offers complete hardware support on an array of major manufacture product lines.

We offer two primary maintenance support programs that can be custom tailored to meet your specific needs.

• 24-hour guaranteed part replacement
• On site Hot Spares
• Substantial savings from traditional maintenance programs
• Flexibility
• Agreements can be custom tailored to meet specific needs
• No geographical limitations

On-Site-Maintenance
If you are in need of on-site support we can increase the level of service and save you up to 50% off your existing maintenance contract.

• Service Levels
• Gold level support - 7 X 24 - 4 hour response
• Silver level support - Mon-Fri 5 x 9 - 4 hour response
• Bronze level support - Mon-Fri 5 x 9 - next day response
• 24 Hour help desk

Critical On-site Server/Desktop Support

• UNIX Servers and Workstations
• Pentium Servers and Workstations
• Storage (NAS, SAN, Tape Libraries)

Technology Refresh Programs

• Staging, QA and Integration Services
• Installations, Moves, Adds & Changes

Network Services

• Network Operations Center (NOC)
• LAN/WAN Design, Implementation
• Onsite Network Support - Operating Systems, Network Administration

On Site supported products

Unix	Pentium/Xeon	Network & Communications Equipment	Storage Equipment
Sun Microsystems	Compaq	Cisco	Network Appliance
Compaq/ Alpha (Vax)	Dell	Nortel Networks	Storage Tek
IBM	IBM	Intel	EMC Clarion
HP 9000	HP	3Com	ADIC

Netra One Technology has a national customer base and supports areas throughout the United States. For more information on support & coverage areas please contact our Sales Executives at 866-444-9738.